Our friendly customer service team are here to help, and you can expect to hear from us within the next 24 hours. Please note that UK bank holidays may affect response times.
Didn't spot the answer you were after?
Reach out to us directly using one of the methods below - we're all ears and ready to help!
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Contact us |
Top 3 FAQs
Where is my order?
We've got you covered! We've already sent you a confirmation email with all the details about your order. 😊
Our couriers will keep you in the loop at every step of the delivery process.
If, by any chance, you haven't received your order, but the tracking info says otherwise, please do let us know as soon as you can. 📦
What are your delivery options?
Let’s talk about delivery options! 🚚
| Service | Cut off | Delivery Times | Cost |
| Standard Delivery | 23:59 | 5 Working days |
€5.99 FREE on orders over €100 |
| Express Delivery | 17:00 | 3 Working days |
€7.99 FREE with UNLIMITED Delivery |
|
UNLIMITED Delivery |
17:00 | 3 Working days |
€12.99 FREE delivery for one whole year |
Excluding UK Bank Holidays where delivery times will be longer.
During busy periods, our cut-off and delivery times may vary a bit, but we'll let you know the details when you're at the checkout.
How do I return an item?
Just a quick heads up: If you need to return two separate orders they would need two separate returns labels.
Still stuck? Take a look at our Returns FAQ page for more info.
Need to discuss PR & Influencers? Feel free to reach out!
Press
Pop by brandnation to speak with our team there.
MandM Head Office Address
If you'd rather reach out via post, simply send your queries our direction to:
MandM1 Auctioneer Walk Old Market HEREFORD HR4 9HT
Just a heads-up:
This address can't be used for returning MandM purchases. For that, just swing by our Returns Portal. It's super easy!